
Dr. Rao Voices His Frustration In Working With Pharmacy Benefit Managers
Norma Smith was diagnosed with stage-three cancer in December. However, she and her husband did not only battle the disease, but also pharmacy benefit managers (PBMs). Despite having her cancer medication prescribed by Dr. Ravi Rao, CVS Caremark’s PBMs denied and delayed Norma’s chemotherapy treatments several times over the past seven months.