Patient Navigation Program (PIN)
Patient Resources
Helpful Tools
Support Beyond Cancer Treatment
Cancer care can bring challenges beyond medical treatment. Our Patient Navigation (PIN) Program is here to support you with everyday concerns so you can focus on your health.
Need Assistance? Contact Our PIN Team
You’re Not Alone
It’s normal to feel overwhelmed during cancer care. You may have concerns about finances, transportation, work, or emotional well-being.
Our team is here to help you navigate these challenges and connect you with the support you need.
How We Help
Financial & Insurance Support
- Help with insurance questions
- Assistance with authorizations and appeals
- Payment plan guidance
- Medi-Cal application support
- Financial assistance and charity resources
Daily Life Support
- Transportation assistance
- Housing and food resources
- Help with disability, FMLA, or work forms
- Access to equipment and supplies
- Safety and physical activity guidance
Emotional & Mental Health
- Mental health resources
- Coping support during treatment
- Guidance through stressful life changes
Care Navigation
- Scheduling support for appointments
- Help accessing clinical services
- Education on treatment, imaging, and nutrition
- Connections to community support programs
Who Helps You
A Team That Supports You
Our Patient Navigation Program is supported by a dedicated team, including:
• Patient Navigators
• Medical Assistants
• Financial Counselors
• Clinical Staff
We work together to make sure you receive the support and resources you need throughout your care.
How It Works
Connect With Us
Speak with your care team or reach out directly to get started.
We Assess Your Needs
We take time to understand your situation and identify areas where support is needed.
Get Connected to Resources
We connect you with services and support, either in person or by phone.
Cost & Coverage
PIN Program services may be billed to your insurance. A verbal or signed consent may be required.
Depending on your coverage, you may be responsible for a copay or coinsurance.
Covered by many plans including Medicare, Medi-Cal, and commercial insurance (HMO, PPO).
Get the Support You Need
Our team is here to help you navigate challenges during your cancer care.
Additional Resource
Learn more about managing distress during cancer care with this patient guide.
Based on NCCN Guidelines for Patients®